Frequently Asked Questions

 

How do I get a NHLS account?

Directly from your local NHLS Laboratory.

Alternatively you can send an email to the NHLS IT desk at, helpdesk@nhls.ac.za and request their help with setting up your NHLS credentials.

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How do I Reset my NHLS password? 

The NHLS resets passwords once a month. Please make sure you have updated your credentials. Up-to-date credentials are essential for the Scanner to work properly. 

Reset your NHLS credentials here.​

 

Do you store my username and password?

Your credentials are securely stored on your device and never leaves it. No one can remotely retrieve your information, or that of your patients.

 

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How do I Unsubscribe from your app?

In the App, navigate to Menu and select Subscription. Here you will be provided information on your subscription.

 

iOS: Open your phone's Settings, select your Apple ID and finally select Subscriptions. Here you will find a list of all your active subscriptions. By selecting a subscription, you will be given the opportunity to change it as needed.

 

Android: Open your Google Play Store app, at the top right, tap the profile icon and then select Payments & subscriptions. By selecting a subscription, you will be given the opportunity to change that subscription as needed.

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Do you have a specific question?

Get in touch with our Support team.

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